Terms of Service

By booking our services, you agree to these Terms of Service. Please read them carefully before making a booking with Club Green.

1. Booking & Payment

• Most bookings require a deposit to secure your date. Where one applies, the amount and due date are shown on your quote or invoice.
• Final payment is due by the date shown on your invoice.
• Card payments are processed securely via Stripe. We also accept direct bank transfer to the account shown on your invoice.
• All prices are in Australian Dollars (AUD). Club Green Pty Ltd is not registered for GST, so no GST is charged on our services and the invoices we issue are not tax invoices.

2. Cancellation Policy

We understand that plans change. Our cancellation policy is:

• More than 30 days before event: Full refund of deposit
• 15-30 days before event: 50% refund of deposit
• Less than 15 days before event: No refund
• Rescheduling: Free if done more than 14 days in advance, subject to availability

Cancellations must be made in writing via email to hello@clubgreen.com.au

If Club Green cancels: if we have to cancel your booking for any reason other than your breach of these terms, you will receive a full refund of everything you have paid us. Where we can, we will offer you an alternative date first. That refund is the limit of our liability if we cancel.

3. Weather Policy

• Our equipment is designed for outdoor use but cannot be used in heavy rain or extreme weather conditions.
• If severe weather occurs on your event day, we will work with you to reschedule at no additional cost.
• Indoor setups are available subject to space requirements and may incur additional fees.
• The decision on whether weather conditions are suitable for setup is at Club Green's discretion for safety reasons.

4. Venue Requirements

• You are responsible for ensuring the venue is suitable for our mini-golf setup.
• The setup area must be relatively flat and have adequate space for the equipment.
• Access for our vehicle and equipment must be provided at agreed setup times.
• For venues beyond our standard service area (50km from Brisbane/Gold Coast CBD), additional travel fees may apply.

5. Equipment Care & Liability

• You are responsible for supervising guests using our equipment during the event.
• You are responsible for the cost of repairing or replacing any equipment damaged beyond normal wear and tear during your event. We will invoice you for the reasonable cost of repair or replacement.
• Club Green carries $20 million public liability insurance for covered events.
• You are responsible for the safety and supervision of all participants at your event.
• Equipment must not be moved or modified without permission from Club Green staff.

6. Service Delivery

• We will arrive at the agreed setup time to install equipment before your event.
• Setup typically takes 60-90 minutes depending on the package size.
• For self-facilitated events, you are responsible for managing gameplay.
• For staffed events, our team member will manage gameplay and supervision for the agreed duration.
• Pack-down occurs at the agreed collection time after your event concludes.

7. Branding & Media

• Unless white-label branding is purchased, our equipment displays Club Green branding.
• We may take photos at your event for marketing purposes unless you request otherwise.
• You are welcome to photograph and share your event on social media - we love being tagged!

8. Limitation of Liability

While we take all reasonable precautions:

• Club Green is not liable for injuries resulting from misuse of equipment or failure to follow safety instructions.
• Beyond refunding what you have paid us (see section 2), we are not responsible for other costs you incur as a result of delays or cancellations due to circumstances beyond our control (severe weather, vehicle breakdown, etc.).
• Our total liability is limited to the amount paid for the booking.
• We strongly recommend event organizers have their own public liability insurance.

9. Changes to Service

• We reserve the right to substitute equipment of equal or greater value if necessary.
• Any significant changes to packages or pricing will be communicated in advance.
• These terms may be updated from time to time - the latest version is always available on our website.

10. Dispute Resolution

If you have any concerns or disputes regarding our service, please contact us first at hello@clubgreen.com.au. We're committed to resolving any issues fairly and promptly. These terms are governed by the laws of Queensland, Australia.

11. Contact Us

If you have questions about these terms, please get in touch: